EU Shipping Updates

Posted on by Pro Support

Great news! We're now shipping to all countries in the European Union again as of 21st January 2021.

We have worked tirelessly over the last few weeks to reinstate delivery services for our customers based in the EU and we look forward to shipping your favourite lashes again very soon.

We're pleased to be able to offer two levels of service to most EU countries: 

  • Standard Courier service (tracked)
  • Express Courier (Air) service (tracked, DHL Express)

We're also pleased to tell you that all orders placed at are made on a Delivered Duty Paid basis (that's DDP for short!) to our EU customers. This means that if you reside in an EU country and we ship your order to your address in the EU, you will not have to pay extra import duties or taxes before your item is delivered. The price you see with us is the price you pay! Where necessary, we will arrange collection and remittance of import duties and taxes to the relevant authority - making things easier for you.

Previously import duties and taxes were not applicable to orders shipped from the UK to EU customers. Due to the new customs border in place after the Brexit transition period ended on 31st December 2020, import duties and taxes now apply when sending items from our warehouse in the UK, to our EU customers.

As we're using DDP delivery services, and because of the complexities now involved with sending products from the UK to EU, some shipping prices have increased. To make things straightforward, we have built all admin charges and other fees into the delivery charges quoted on checkout. Again, the price you see on checkout is the price you pay. 

With EU delivery services now reintroduced, we kindly remind our customers that there may be some shipping delays due to Covid-19. In general however, our carriers are operating a good service across the board. 

If you have any questions or concerns, please do reach out, and our team will be glad to offer clarification and assistance wherever needed. Please use our contact page to get in touch. 

Thank you for your custom! We really do appreciate it.


The Team 

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