Privacy Policy

PRIVACY STATEMENT

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address (billing and delivery address, where applicable) and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable to you): During checkout, if you give us permission to email you, then we may send you emails about our store, new products and other updates. If you wish to stop receiving emails from us at any time, simply click the 'unsubscribe' button found at the bottom of all of our email newsletters.

Stamped.io reviews: After your order has been dispatched and the transaction is complete, you may receive an email from Stamped.io, who collect product reviews on our behalf. If you do not agree to accept marketing during the checkout flow, you will not receive an invitation from Stamped.io to leave product review(s).

Trustpilot reviews: After your order has been dispatched and the transaction is complete, you will receive an email from Trustpilot inviting you to review our service and website. You are free to decide whether or not to participate, and if you no longer wish to hear from Trustpilot, you may click the 'unsubscribe' button in the bottom of the email. This unsubscribes you from any further emails from Trustpilot.

SECTION 2 - CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at hello@falseeyelashes.co.uk or mailing us at: 

NDistribution Limited, Unit 1-2 Phoenix Workshops, Station Road, Mochdre, Colwyn Bay, LL28 5EF UNITED KINGDOM 

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service. 

SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases and the general Shopify application. Shopify store your data on a secure server behind a firewall.

Payment:

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

Klarna: In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.

General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy.

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service. 

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

We invite our customers to leave service reviews via the TrustPilot platform. TrustPilot is a third party platform/service, we provide them with your email address, name and order ID so they can provide their service to us. 

We also invite our customers to leave product reviews via the Stamped.io review collecting platform. Stamped.io is a third party review collecting platform, when you place your order with us we will provide them with your email address and the product(s) you've ordered. This allows them to email you after your purchase with us, to give you the opportunity to leave a review (good, bad or indifferent) for the product(s) you have purchased.

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards. 

SECTION 7 - COOKIES

 Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.

 _session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).

 _shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits

 _shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.

cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.

 _secure_session_id, unique token, sessional

 storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

Third party services that we use and share data with may also leave a cookie on your device. If you wish to request a list of the third party services we use and why, then please contact us and we'll be glad to assist with any queries you may have. You can contact us at hello@falseeyelashes.co.uk or mailing us at: 

NDistribution Limited, Unit 1-2 Phoenix Workshops, Station Road, Mochdre, Colwyn Bay, LL28 5EF UNITED KINGDOM 

SECTION 8 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your country, county or province of residence, or that you are the age of majority in your country, county or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that the company may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at hello@falseeyelashes.co.uk or by mail at NDistribution Limited t/a FalseEyelashes.co.uk 

[Re: Privacy Compliance Officer]

[Unit 1-2 Phoenix Workshops, Station Road, Mochdre, Colwyn Bay, LL28 5EF UNITED KINGDOM]