Refund Policy

Change of Mind

If you change your mind then we will be happy to refund or exchange your items within 60 days of your order.

Items must be completely unopened, remain sealed where applicable, and be completely unused in order to be eligible for a refund or exchange.

We do not accept returns or exchanges on any item that has been opened or used. 

To arrange a return, please send us a message via our contact page and one of our team will be glad to send across our returns information for you. You will need to pay the appropriate postage to return the goods to us.

Faulty Items

If you believe an item is faulty, please reach out to our team via our contact page and we'll be glad to assist you further.

 

Frequently Asked Questions

Q. How long will a refund take?

A. Refunds are typically processed within 1-2 working days of us receiving your return.

Q. How long will an exchange take?

A. Exchanges are typically processed within 1-2 working days of us receiving your return.

Q. Who pays for postage?

A. If you have changed your mind or no longer require the goods, then you will need to cover the cost of return postage. If you believe an item is faulty then please contact us so we can assist further and cover the cost of return postage where required. 

Q. What if I've used the item and I just don't like it?

A. Unfortunately we're unable to accept returns on items that have been opened or used with no exceptions. 

For more information on refunds, exchanges and returns please see section 9 of our terms and conditions.